Customer Support

Turnaround Time

Orders are put into process within 4 hours during normal business hours, 8am to 5pm, Central Standard Time. We are closed on weekends and holidays. As a result, these days are not considered when calculating turnaround time.

Mailing and Shipping

Turnaround time does not include mailing or shipping transit times, and you should allow additional business days for delivery based on the shipping method you selected.

Printing turnaround time for jobs with ground shipping is not guaranteed. We do our best to meet or beat our published dates, but orders with expedited turnaround and/or expedited delivery service do take precedence.

Printing turnaround time for jobs with expedited shipping is guaranteed. The guarantee will consider to have been fulfilled when we have delivered the order to the common carrier (usually, UPS). We can not be held accountable for the performance of the common carrier. Things can and sometimes do go wrong with shipping, so if you absolutely have to have your work, plan a few extra days into the job cycle.

If we fail to meet a guaranteed deadline as described above, you will receive a pro-rated refund of any rush charges or a free upgrade of delivery service to meet your required delivery date. Cancellation of an order based on printing turnaround time is only allowed if you indicate in the order notes, when placing the order, that the order is time sensitive and must be shipped by the selected turnaround time.

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